Delivery and Returns
1. Delivery Options
We offer several delivery options including standard delivery and express delivery. All available methods will be displayed during checkout.
2. Processing Time
Orders are typically processed within 1-3 business days. During peak seasons, processing may take 3-5 business days. You will receive a confirmation email once your order is processed.
3. Domestic Delivery
Standard delivery: 3-7 business days
Express delivery: 2-3 business days
Free standard delivery on orders over a specified amount
4. International Delivery
We deliver to multiple countries worldwide
Customs fees and import taxes are the responsibility of the recipient
Delivery times vary by destination country
5. Delivery Costs
Costs are calculated based on:
- Order weight and dimensions
- Delivery destination
- Selected delivery method
Exact costs shown at checkout
6. Order Tracking
Tracking numbers provided via email once order ships
Track your order through our website using your order number
Allow 24 hours for tracking information to activate
7. Delivery Confirmation
You will receive:
- Order confirmation immediately
- Shipping confirmation with tracking
- Delivery notification when available
8. Delivery Issues
Common delivery issues include:
- Incorrect address
- Weather delays
- Customs holds
- Carrier delays
9. Address Accuracy
Ensure your address is:
- Complete and accurate
- Including apartment numbers
- With correct postal codes
We cannot redirect packages once shipped
10. Signature Requirements
Signature required for:
- Orders over a certain value
- High-value items
- Certain destinations
Specify delivery instructions at checkout
11. Returns Policy
We accept returns within 30 days of purchase
Items must be unworn and in original condition
Original tags must be attached
12. Returns Process
To initiate a return:
- Log into your account
- Select the order containing items to return
- Choose items and reason for return
- Print return label
13. Returns Cost
Customers are responsible for return shipping costs
Original delivery fees are non-refundable
Free returns for faulty items
14. Refunds
Refunds processed within 5-7 business days
Refund issued to original payment method
Allow additional time for bank processing
15. Non-Returnable Items
The following cannot be returned:
- Undergarments and swimwear
- Earrings and body jewelry
- Customized items
- Sale items
16. Exchanges
We offer exchanges for:
- Size exchanges
- Color exchanges
- Style exchanges
Subject to availability
17. Faulty Items
Contact us within 48 hours for faulty items
Provide photos of the fault
We will arrange collection and replacement
18. Gift Returns
Gifts can be returned for store credit
Credit issued via email voucher
Valid for 12 months
19. Returns Tracking
Keep your returns tracking number
Allow 7-10 days for processing after delivery
Contact us if refund not received within 14 days
20. Returns Exceptions
Some items may have specific return conditions
These are clearly marked on product pages
Contact us with any questions
For further assistance with delivery or returns, please visit our help center or contact customer support through our website. We aim to make your shopping experience as smooth as possible.